pub7 FAQ – Answers to Common Questions About Gaming

No. Registration is completely free. There are no sign-up fees, monthly charges, or account maintenance fees. Your account is there for as long as you use it. The only transactions that move money are your own deposits and withdrawals — all in Philippine Peso through your PHP wallet. You can explore the platform and browse available games and sports markets without making a deposit first.

KYC stands for Know Your Customer. It's the identity verification process that confirms you are who you say you are — specifically, that you match the name and date of birth used during registration. On pub7, KYC requires you to upload a valid Philippine government-issued ID. Accepted documents include the PhilSys national ID, SSS ID, passport, driver's licence, and PRC card. You don't need to complete KYC immediately after registration, but it must be approved before any withdrawal can be processed. Submitting your KYC documents as soon as your account is set up is the best practice — it means your first withdrawal won't be delayed. KYC is managed through your account settings after you log in.

No. Each person is permitted one pub7 account. Creating duplicate accounts — whether using the same details or different personal information — is a violation of the Terms and Conditions and can result in account closure and forfeiture of any balance. If you've lost access to a previous account, contact the support team through live chat in the app or by email to recover access rather than registering again with a new email address.

pub7 supports Philippine online banking, mobile banking, bank transfer, and local e-wallets for deposits. GCash and Maya are among the local e-wallet options available. All deposits are in Philippine Peso — there is no need to convert currencies. Credit cards and cryptocurrency are not accepted as deposit methods on pub7. For a current list of available deposit channels, the wallet section of your account after login has the most up-to-date options.

Minimum deposit amounts may vary depending on the payment channel you use. The limits are shown at the point of initiating a deposit in your account — you'll see the minimum and maximum for each channel before you confirm a transaction. Keeping deposits within a budget you're comfortable with is part of responsible play. You can also set a deposit limit through the responsible gaming tools in your account settings — see the Responsible Gaming page for more detail on how those tools work.

First, check your transaction history in the wallet section to see whether the deposit is listed as pending. Processing times vary by payment channel — some are near-instant, others may take a few minutes to an hour during peak periods. If the transaction is confirmed on your banking or e-wallet side but still hasn't appeared in your pub7 wallet after a reasonable amount of time, contact the support team through live chat in the app or at [email protected]. Have your transaction reference number ready — it speeds up the investigation significantly.

Withdrawal processing times depend on the channel you choose and the volume of requests being handled at the time. Bank transfers and e-wallet withdrawals are typically processed within one to three business days after your request is reviewed and approved. Processing times may be longer during weekends or Philippine public holidays. You can track the status of your withdrawal request in the transaction history section of your wallet. If a withdrawal has been pending longer than expected, reach out to support with your transaction reference number for an update.

KYC is a standard requirement for any online platform that handles real money transactions. It confirms that the person requesting a withdrawal is the same person who registered the account — which protects you from someone else accessing your funds. Without KYC, it's not possible to verify that a withdrawal request is legitimate. The verification process requires a valid Philippine government-issued ID and is handled through your account settings. Completing it as soon as possible after registration ensures there's no delay the first time you want to cash out.

Minimum and maximum withdrawal amounts are shown within the withdrawal section of your account at the time you initiate a request. The limits vary depending on the withdrawal channel — bank transfer and e-wallet channels may have different limits. All amounts are in Philippine Peso. For questions about specific limits that aren't answered by the information shown in your account, contact the pub7 support team. Full details on the withdrawal process are also available on the Withdrawal page.

The available bet types depend on the sport and market, but typically include match winner / moneyline bets, handicap betting, over/under totals, and first-half or quarter markets for basketball and football. Some markets also offer player-specific props and combination parlays. Not all bet types are available on every event — the options visible when you open a specific market reflect what's currently offered for that fixture. Odds are displayed before you confirm any bet, and all payouts are calculated in Philippine Peso.

Yes. pub7 offers in-play (live) betting on supported events. While a game is in progress, you can bet on live odds that update in real time based on what's happening on the field or court. In-play markets tend to move quickly — odds shift with scoring, fouls, injuries, and other match events — so it's worth paying attention to the market you're betting on. Not all events have in-play markets available, but PBA games, NBA fixtures, international football, and select other sports typically do. In-play betting is accessible through both the browser and the pub7 mobile app.

Winning bets are settled once the official result of the event is confirmed. Settlement typically happens within a short time after the event ends, though complex markets or events with disputes may take a little longer. Winnings are credited directly to your PHP wallet and are available for withdrawal or to use on future bets. You can review settled bets and their outcomes in the bet history section of your account. In the event of a cancellation or postponement, the applicable rules in the Terms and Conditions govern how unsettled bets are handled.

Yes. The full casino and gaming section of pub7 is accessible on mobile — both through the mobile browser and through the dedicated pub7 app for Android and iOS. The app is optimised for smaller screens and provides a smoother experience than the browser version for live casino games in particular, where the video stream benefits from the app's performance. You can download the pub7 app from the Download page. Live casino, slots, eBingo, and poker are all available on the app alongside sports betting and your PHP wallet.

pub7's live casino section is available around the clock, with dealers and tables running continuously. The range of open tables may vary at different times of day — peak hours tend to have the broadest selection of open baccarat, roulette, and blackjack tables. If a specific table or variant is not visible when you log in, it may be temporarily closed for a shift change or maintenance — check back shortly and it should be available again. Table history and game preferences are saved to your account so you can pick up where you left off whenever you return.

Slots and virtual games on pub7 use random number generator (RNG) technology, which means every spin outcome is independently random and cannot be influenced by previous results or bet sizes. Live casino games — baccarat, roulette, blackjack — use physical cards and wheels dealt or spun by a live dealer in real time, which you can observe through the video stream. Neither RNG games nor live dealer games have predictable outcomes, and past results do not affect future ones. There are no guaranteed win strategies for any game on the platform, and anyone claiming otherwise is not being truthful.

Log in to your account and go to account settings. Select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits in Philippine Peso. Reductions to your limit take effect immediately. Increases require a cooling-off period before they apply — this is intentional, giving you time to reconsider before raising your cap. Setting a deposit limit before you start playing is one of the simplest and most effective things you can do to keep gaming within a budget. For the full range of responsible gaming tools available on pub7, see the Responsible Gaming page.

pub7 uses SSL encryption across the entire platform — your login credentials, wallet data, and personal information are all transmitted encrypted. OTP two-factor authentication is active on every login, sending a one-time passcode to your registered Philippine mobile number. Logins from unrecognised devices trigger an additional verification step before access is granted. Your session activity is logged and visible in account settings. On the pub7 mobile app, biometric login is available on supported devices for faster secure access. On your side, using a strong unique password, keeping your registered mobile number up to date, and never sharing your credentials with anyone are the most important steps. pub7 support will never ask for your password.

If gaming is causing financial stress, affecting your relationships, or feeling difficult to control, the right step is to use the self-exclusion tool in your account settings — or contact the support team to request it immediately. Self-exclusion closes your access to pub7 for an extended period without permanently deleting your account or balance. Our support team processes self-exclusion requests promptly without trying to dissuade you. pub7 gaming is for entertainment and involves real financial risk — there are no guaranteed wins. If you need support beyond what the platform provides, seeking independent help early is always better than waiting. More information is on the Responsible Gaming page.